January - December 2002

Awards

• Ask the Expert: How Would You Characterize the Level of Healthcare Web Site Development? 12/02
• Winners of the Third Annual eHealthcare Leadership Awards, 12/02

Content

• Medical Images Can Educate, Drive Web Traffic, Generate Revenue, 1/02
• A New Challenge for Web Sites: Providing Consumer and Physician Access to Information Regardless of Terminology Used, 4/02
• Ask the Expert: How Should We Create a News Media Service on the Internet? Part I, 7/02; Part II, 8/02
• Canadian Hospital Develops Computer-Based Program for Cancer Patients, 8/02
• Managing Content Management: UAB Health System Tackles the Selection Process, 9/02
• Who Is Your E-Health Information Seeker? What Are the Hot Topics? 9/02
• The Surfing Seniors Are Coming, 11/02

E-Business

• Clarian Health Embarks on Aggressive ‘Business Innovations’ Strategy, 2/02
• A Future Built on IS Capabilities, 2/02
• How Healthcare Organizations Can Profit from Online CRM, 3/02
• Ask the Expert: What Can We Learn from Other Industries? 3/02
• Patient Registration System Launched by Clarian Health Reduces Processing Errors, Provides Benefits to Consumers, 3/02
• Cleveland Clinic Launches Online Second Opinions, 3/02
• University of Colorado Hospital Evaluates Impact of Patient Internet Access to Medical Records, 4/02
• Hospitals Use Their Web Sites to Expand Fundraising: Promising Approach Is Still in Early Stages, Say Administrators, 5/02
• Physician Portal Introduced to Enhance Physician Relations, 5/02
• Teleconference of Live Surgical Procedure Promotes Healthcare Careers to High School Students, 5/02
• Community Health Network Launches Interactive Web Nurse Recruitment Initiative, 6/02
• How Do You Ensure a Positive ROI from Your IT and Other Investments? 6/02
• Ask the Expert: Are Consumers Ready for Online Laboratory Test Results? 6/02
• The New Rules for Measuring the Success of Healthcare Organization Web Sites, 7/02
• Ask the Expert: How Should We Create a News Media Service on the Internet? Part I, 7/02; Part II, 8/02
• Meaningful Metric Measures on the World Wide Web, 8/02
• Webcasts Are Redefining the Concept of Global Reach, 10/02
• Ask the Expert: How Do You Ensure That Your Online Initiatives Stay Focused on Your Target Audiences and Business Objectives? 10/02
• Borgess and HCorp Get Patients Wired, 11/02
• Ask the Expert: Is It Time to Develop an Online Patient Portal? 11/02
• Chat Online with a Nurse … Via Your Local Library, 11/02
• What’s Working Online for Kaiser Permanente? Beyond an Integrated Web Strategy, 11/02
• Michigan Goes Online to Match Health Professionals with Employers, 12/02
• Online Doctor-Patient Communication Can Be a Win for All Parties, Finds Comprehensive Study, 12/02

Legal Issues

• Common Sense Should Prevail in HIPAA Privacy Law Implementation, Says IT Expert, 5/02
• New Laws Passed in Wake of 9-11 Stress Security over Privacy, 5/02
• HIPAA Web Resources, 5/02

Management and Organization

• Ask the Expert: How Do You Structure E-Business for Success? 5/02
• Ask the Expert: How Can Marketers Rethink Their Internet Roles and Technology Spending? 9/02

Marketing/Communications

• Ask the Expert: How Can We Enhance the Online Patient-Physician Relationship? 2/02
• Physician-Patient Electronic Communication Appears to Be a Win-Win, But Adoption Remains Limited, 3/02
• Lessons from the Trenches for E-Marketing Your Site, 6/02
• Want to Market Your Site? Don’t Ignore Traditional Media, 7/02
• Northwestern Memorial Leverages Media Interviews with Web Feature, 9/02
• Webcasts Are Redefining the Concept of Global Reach, 10/02
• Advice from Webcast Pioneers, 10/02

Physician Referral/Marketing

• Webcasts Are Redefining the Concept of Global Reach, 10/02

Physicians Online

• Ask the Expert: How Can We Enhance the Online Patient-Physician Relationship? 2/02
• Physician-Patient Electronic Communication Appears to Be a Win-Win, But Adoption Remains Limited, 3/02
• Physician Online Consultations Gain Momentum, 7/02
• Online Doctor-Patient Communication Can Be a Win for All Parties, Finds Comprehensive Study, 12/02

Privacy and Confidentiality

• Common Sense Should Prevail in HIPAA Privacy Law Implementation, Says IT Expert, 5/02
• New Laws Passed in Wake of 9-11 Stress Security over Privacy, 5/02
• HIPAA Web Resources, 5/02

Relationship Building

• Ask the Expert: How Can We Enhance the Online Patient-Physician Relationship? 2/02
• Physician-Patient Electronic Communication Appears to Be a Win-Win, But Adoption Remains Limited, 3/02
• How Healthcare Organizations Can Profit from Online CRM, 3/02
• University of Colorado Hospital Evaluates Impact of Patient Internet Access to Medical Records, 4/02
• CEO-Patient E-Mail Communication Provides Quick Feedback on Care, 4/02
• Computer Innovations Could Bring Untapped Market Segment to the Web, 8/02
• Pediatric Patients Connect to Outside World, Maintain Quality of Life Through Tech Innovations of Non-Profits, 10/02
• Ask the Expert: Is It Time to Develop an Online Patient Portal? 11/02
• Chat Online with a Nurse … Via Your Local Library, 11/02

Seniors Online

• The Surfing Seniors Are Coming, 11/02

Strategic Web Initiatives

• Catholic Health Care System’s Intranet Facilitates Connectivity, Leads to Administrative Efficiencies at Little Cost, 1/02
• Clarian Health Embarks on Aggressive ‘Business Innovations’ Strategy, 2/02
• Cleveland Clinic Launches Online Second Opinions, 3/02
• How Three Different Children’s Hospitals Approach E-Health, 4/02
• Physician Portal Introduced to Enhance Physician Relations, 5/02
• Community Health Network Launches Interactive Web Nurse Recruitment Initiative, 6/02
• Cornell Physician Group Develops Data Sourcing System to Ensure Accurate Referral Information, Ease Administrative Burden, 7/02
• Kaiser Permanente Moves to Integrated Web Strategy, 9/02
• Northwestern Memorial Leverages Media Interviews with Web Feature, 9/02
• Community Hospital Gives Real Meaning to E-Health Strategy, 12/02
• Michigan Goes Online to Match Health Professionals with Employers, 12/02
• Promising Results for Geisinger Health System Online Patient Portal, 12/02

Strategy/Planning/Site Development

• Medical Images Can Educate, Drive Web Traffic, Generate Revenue, 1/02
• Catholic Health Care System’s Intranet Facilitates Connectivity, Leads to Administrative Efficiencies at Little Cost, 1/02
• Web Blunders: Site Not Up, Key Links Not Working, 1/02
• Clarian Health Embarks on Aggressive ‘Business Innovations’ Strategy, 2/02
• Are Healthcare Organizations Pushing Fun and Games over Content of Value to Consumers? 2/02
• How Healthcare Organizations Can Profit from Online CRM, 3/02
• Ask the Expert: What Can We Learn from Other Industries? 3/02
• How Three Different Children’s Hospitals Approach E-Health, 4/02
• Research with Hospital Stakeholders Guides Web Site Redesign, 4/02
• A New Challenge for Web Sites: Providing Consumer and Physician Access to Information Regardless of Terminology Used, 4/02
• Ask the Expert: How Do We Determine the Right Formula for Marketing Success? 4/02
• Hospitals Use Their Web Sites to Expand Fundraising: Promising Approach Is Still in Early Stages, Say Administrators, 5/02
• Online Pop-Up Survey Provides Valuable Visitor Input, 6/02
• Ask the Expert: Are Consumers Ready for Online Laboratory Test Results? 6/02
• The New Rules for Measuring the Success of Healthcare Organization Web Sites, 7/02
• Web Blunders: Site Shows Old Dates or Dated Material, 7/02
• Ask the Expert: How Should We Create a News Media Service on the Internet? Part I, 7/02; Part II, 8/02
• Meaningful Metric Measures on the World Wide Web, 8/02
• Managing Content Management: UAB Health System Tackles the Selection Process, 9/02
• Kaiser Permanente Moves to Integrated Web Strategy, 9/02
• Ask the Expert: How Can Marketers Rethink Their Internet Roles and Technology Spending? 9/02
• Authorities Offer Important Web Design Tips, 9/02
• Should We Still Be Using the Web-Safe Color Palette? 10/02
• Ask the Expert: How Do You Ensure That Your Online Initiatives Stay Focused on Your Target Audiences and Business Objectives? 10/02
• Ask the Expert: Is It Time to Develop an Online Patient Portal? 11/02
• What’s Working Online for Kaiser Permanente? Beyond an Integrated Web Strategy, 11/02
• Web Blunders: No Site Map, 11/02
• Community Hospital Gives Real Meaning to E-Health Strategy, 12/02
• Ask the Expert: How Would You Characterize the Level of Healthcare Web Site Development? 12/02
• Promising Results for Geisinger Health System Online Patient Portal, 12/02

Technology

• A Future Built on IS Capabilities, 2/02
• Top IT Priorities: HIPAA, Clinical Applications, Patient Safety, 3/02
• Patient Registration System Launched by Clarian Health Reduces Processing Errors, Provides Benefits to Consumers, 3/02
• A New Challenge for Web Sites: Providing Consumer and Physician Access to Information Regardless of Terminology Used, 4/02
• How Do You Ensure a Positive ROI from Your IT and Other Investments? 6/02
• Ask the Expert: Are Consumers Ready for Online Laboratory Test Results? 6/02
• Cornell Physician Group Develops Data Sourcing System to Ensure Accurate Referral Information, Ease Administrative Burden, 7/02
• Computer Innovations Could Bring Untapped Market Segment to the Web, 8/02
• Canadian Hospital Develops Computer-Based Program for Cancer Patients, 8/02
• Managing Content Management: UAB Health System Tackles the Selection Process, 9/02
• Pediatric Patients Connect to Outside World, Maintain Quality of Life Through Tech Innovations of Non-Profits, 10/02
• Borgess and HCorp Get Patients Wired, 11/02

Trends/Online Demographics

• Ask the Expert: What Will 2002 Mean for Healthcare and the Internet? 1/02
• Internet Usage Continues to Grow, Becoming Mainstream Activity, But Some Issues Limit Penetration, 1/02
• Significant Number of Young People Using Internet to Search for Health Information, 2/02
• Top IT Priorities: HIPAA, Clinical Applications, Patient Safety, 3/02
• Continued Growth in Consumers Seeking Health Information Online, 6/02
• Physician Use of Internet Continues to Grow in Importance, 8/02
• Who Is Your E-Health Information Seeker? What Are the Hot Topics? 9/02
• Consumer Study on Clinical Quality Finds Physicians Still Preferred Source of Information, But Other Sources Gaining, 10/02

Usability of Web Sites

• Web Blunders: Site Not Up, Key Links Not Working, 1/02
• Online Pop-Up Survey Provides Valuable Visitor Input, 6/02
• Web Blunders: Site Shows Old Dates or Dated Material, 7/02
• Meaningful Metric Measures on the World Wide Web, 8/02
• Web Blunders: No Site Map, 11/02

Web Site Reviews

• January Web Takes: The Corvallis Clinic, Thomas Jefferson University Hospital, Kimberly-Clark Health Care, Way Cool Surgery, 1/02
• February Web Takes: Detroit Medical Center, AlzheimersDisease.com, Meridian Health System, 2/02
• March Web Takes: BestHealth – Wake Forest University Baptist Medical Center, MyHealth@Anthem – Anthem Blue Cross and Blue Shield, St. Patrick Hospital, 3/02
• April Web Takes: Hoag Memorial Hospital Presbyterian, St. John Weight Loss Institute – St. John Health System, The Burke Rehabilitation Hospital, 4/02
• May Web Takes: Orlando Regional Healthcare, Memorial Health, 5/02
• June Web Takes: Gastroenterology & Hepatology Resource Center – The Johns Hopkins Medical Institutions, Froedtert Hospital & Medical College, Williamson Medical Center, 6/02
• July Web Takes: St. Vincent’s Hospital, Greenville Hospital System, Horizon Blue Cross Blue Shield of New Jersey, 7/02
• September Web Takes: Susquehanna Health System, Ridgeview Institute, Emerson Hospital, 9/02
• October Web Takes: Sacred Heart Health System, Robert Wood Johnson University Hospital OB/GYN Group at Hamilton, Deaconess Billings Clinic, 10/02
• November Web Takes: Huntington Hospital, Lucile Packard Children’s Hospital, Lipids Online CCIT at Baylor College of Medicine in Houston, 11/02
• December Web Takes: Somerset Medical Center, The Leukemia & Lymphoma Society, 12/02

Web Tools

• Online Pop-Up Survey Provides Valuable Visitor Input, 6/02
• Pediatric Patients Connect to Outside World, Maintain Quality of Life Through Tech Innovations of Non-Profits, 10/02